Privacy policy

1. Data we collect

• Order data: name, delivery and billing address, email, phone number.
• Payment data: processed by our payment providers; we never store card numbers.
• Account and marketing data: email address and preferences you provide.
• Usage data: pages viewed and device information, collected via cookies.

2. Why we use it

To process and deliver orders, provide customer care, prevent fraud, comply with legal obligations, and — with your consent — send marketing about new collections.

3. Legal bases

Performance of a contract (orders), legitimate interest (service improvement and fraud prevention), consent (marketing and non-essential cookies) and legal obligation (accounting records).

4. Sharing

We share data only with processors that operate our store, payments, shipping, email and analytics, under contract and only for those purposes. We never sell personal data.

5. Retention

Order records are retained for the period required by tax law. Marketing data is kept until you unsubscribe.

6. Your rights

You may request access, correction, deletion, restriction, portability, or object to processing, and withdraw consent at any time. Write to privacy@svelta.com. You may also complain to your local data protection authority.

7. Cookies

Essential cookies keep your cart and session working. Analytics and marketing cookies are used only with your consent and can be changed in your browser at any time.

8. Contact

Data controller enquiries: privacy@svelta.com.