Refund & returns policy

1. Return window

You have 30 days from the delivery date to request a return. To be eligible, items must be unworn, unwashed, in their original packaging and with all hygiene seals and tags intact.

2. Hygiene exclusions

For health and hygiene reasons we cannot accept returns of items whose hygiene seal has been removed, or of gift cards and final-sale items.

3. How to start a return

Email care@svelta.com with your order number and the items you wish to return. We reply with a return label and instructions within one business day.

4. Return shipping costs

• Faulty or incorrect items: return shipping is paid by Svelta.
• Change of mind: a flat return label fee is deducted from the refund.

5. Refunds

Once your return is received and inspected, we notify you of the outcome. Approved refunds are issued to the original payment method within 5–10 business days. Original shipping charges are refunded only when the entire order is returned as faulty.

6. Exchanges

The fastest way to change size or colour is to return the original item for a refund and place a new order. Contact us and we will hold your preferred size where stock allows.

7. Faulty items

If an item arrives damaged or develops a manufacturing fault, contact us with photographs within 30 days and we will repair, replace or refund it. This does not affect your statutory rights.

8. Contact

Questions about this policy: care@svelta.com.